Back up and map what exists
Follow a real request from intake to resolution, including the workarounds and exceptions the process chart misses.
Make ownership and exceptions explicit
Write down the states, next owner, decision rights and path when the first route is wrong.
Change the system in controlled layers
Implement configuration, integrations or AI only after the rules are clear; keep a recovery path.
Check the live result and explain it
Check the working behavior, document the decisions and enable the people who will operate it.
When an Architecture Review helps
Use a review when the problem crosses teams, tools or decisions.
The output is a current-state map, the decisions and ownership that need to be clear, a target design and a phased build path. A smaller, well-defined fix can begin with a direct conversation instead.
Talk through your situation01020304
Start with what the team is dealing with.
I can help decide whether this needs a focused fix or a wider architecture review.